Note: I am being somewhat “facetious” or “tongue in cheek” about my birthday being ruined. I just like pointing out where capitalism has had negative impacts on what our society considers a special day.
I turned 42 on Wednesday. Whereas my birthday have been becoming lower and lower key over the past few years, this year had low-key-ness imposed upon it by the Canadian government. Ben and I are waiting out our mandatory 14 day waiting period in an AirBNB suite in Toronto, about a kilometer away from where my sister, brother in law, nieces and my mom live in Baby Point. It should be noted that the Canadian government are not messing around with this, as unlike the shelter in place in NYC, going to local parks for exercise or local shops for necessities are not permissible activities. Between the actual law, and the justified concerns of my extended family, we are therefore on lockdown with limited exposure to the human population of Toronto.
These were all anticipated mitigating factors on my birthday. And at the time we planned the trip, knowing I would be in lockdown on the day itself, I accepted these circumstances. After all, it would relieve a lot of the pressure on the social side of the birthday, meaning that I wouldn’t have to agonize over scheduling an event in the time of corona. I thought would be able to quietly celebrate with my son, under the radar, and save the big celebration for next week with my family. My mother is the 23rd of August; my brother in law is the 28th, the same day as our release from lockdown, therefore prompting a family celebration. I would therefore just ignore the date, and choose to enjoy my birthday at the appropriate time.
Then we had the Great Uber Eats Debacle and my entire perspective on my birthday changed. Ben and I had ordered sushi for lunch from a local restaurant, using Uber Eats as the laziest option. The order arrived slightly early, prompting me to send Ben upstairs for the contactless, outdoor pickup, as I was still on a work phone call with one of my client’s bigger, more valuable media vendors. Ben triumphantly returned…with only one of the ordered lunch combos. I immediately called the driver, to let him know we had not received the entire order. The driver insisted that we had to call the restaurant to sort the situation out. When we called the restaurant, the business owner was then upset because she had absolutely given the driven the correct order. I continued to text and call the driver, to no avail. Stymied, hungry, and with limited lunch time, I decided instead to burst into tears, collapse into a puddle of cortisol, and give Ben the only delivered combo so at least he would get to eat before returning to comedy.
I continued to Tweet and email Uber to remedy the situation, and the driver eventually texted back and informed me that he had been given the orders and directions from the restaurant and it was clearly the restaurant’s fault for not giving him the correct order. When I asked if the driver could possibly bring the extra meals back, he informed me that he had delivered them to the subsequent customer and that I would need to sort this out with Uber and the restaurant.
This did not resolve the bigger issue, which was that it was my birthday lunch that had been given to another customer, and I had had limited time to eat said lunch before resuming my workday. And while Uber was willing to promptly refund me the cost of the items not delivered, they refused to refund delivery or platform fees. So as I understand it, I ended up missing my lunch, the restaurant ended up losing the cost of the items mis-delivered, and the driver lost his tip. The only entity that made money on this entire transaction was the megacorporation that set its own rules and standards.
It took me some time, as well as an afternoon snack, before I was able to fully think through why I was so very angry about this situation. Part of it was that the driver could very well have checked the receipt that was stapled to the bag we received when he handed off the food. Part of it was that he could also have called the restaurant or done a double-check when I first alerted him to the issue. My bigger issue was why he didn’t take either of those steps at the time, and chose instead to continue on his path to incorrectly deliver my birthday sashimi combo to the next customer on his route. This is where capitalism, and the gig economy, conspire to overshadow the entire incident. My hypothesis is that Uber’s failure to take accountability for the people whose labour they exploit contributed to this debacle in two key ways:
- The gig economy pays by the job, not the hour. Uber pays based on an algorithm of time and distance. Any additional investment of time by this driver would put his next delivery and his daily earnings at risk
- Uber offers zero training for their Eats drivers. The entity making the profit here should have been responsible for communicating the delivery roster to the contractor they parceled out the work to. The driver should have been taught to check a receipt or check off the items in an app rather than rely on the restaurant staff and the potential language barrier inherent there
Thinking through this entire issue made me take a step back and re-evaluate who pays for the convenience of these apps, and how that might change or impact the behavior of the contractors who provide these services. Is the Uber Eats system partially responsible for the loss incurred across the board by the restaurant, the driver and me? Or is the driver just a jerk? Perhaps it is both, as I am not willing to discount the impact of the gig economy on this situation.
Taking a step back, I also have to question where else the capitalist system is responsible for my inability to celebrate my birthday appropriately. There’s no question that capitalism and fiscal gain have driven the US response to the coronavirus, as the federal administration have prioritized a return to a “normal” economic state over further lockdowns. Trump has also empowered states to determine whether or not those decisions should be made on a state by state basis, resulting in decisions motivated more by fiscal policy votemongering. The resulting patchwork of inconsistent policy has resulted in continued resurgence of the disease, with almost three times the infection rate of Canada (even Canada’s right wing newspaper confirms America has horribly botched the response!). Hence: the border closure, and the forced self-isolation for all returning Canadian citizens.
I am basically in lockdown because America’s leadership chose to roll the dice on people’s lives in order to preserve the gains made from the extreme capitalism of the current administration.
I’m not sure if capitalism entirely ruined my birthday. I received dozens of kind texts and Facebook posts from my friends. My mom attempted to make the day special within the restrictions of the law. My family will still celebrate me after lockdown, and my friends will still want to connect with me for a very belated party. However, between my beloved socialist democratic homeland having to put me on lockdown because of my sojourn in Capitalist America, and the gig economy exposing itself as a failed system incapable of delivering my sashimi, capitalism definitely put a major dent in my birthday.
Finally, I would like to note that we re-placed our sushi order through SkipTheDishes.com today, and received the correct order. Both mine and Ben’s lunches were still intact and beautifully presented, and our delivery person took the time to properly wear a mask and set down the food for contactless delivery. We were very pleased and recommend Tokyo Sushi for their lunch specials going forward.